Need help programming or operating your infant simulator? Questions about Control Center software and the handheld control unit? You’re in the right place!

If you can’t find the answers to your deepest questions here, please call our helpful Product Support technicians at 715.830.2040 or 800.830.1416 weekdays from 8 a.m. to 5 p.m. (Central Time).

Control Unit FAQs

I programmed Baby to start immediately, but the control unit says that Baby will start in seven days.
Choose a start time that is in the same hour as the current time of day.

Example: If it is 11:30 a.m., you must transfer data to Baby before 12:00 p.m. Otherwise Baby will not start for over a week.

The control unit says "Low batteries. Replace Baby's batteries" when I try to program my RealCare® Baby II-plus. Should I remove or replace the rechargeable batteries?
NO! Do not remove the rechargeable battery module. The charge may be too low to start a simulation. Use the "Readiness Check" option to verify battery voltage. Recharge Baby if the voltage is below 5.2 volts.

I cannot print my reports. The control unit just goes back to the previous screen. 
If you have chosen “Print New” and there are no new reports, the control unit will go back to the previous screen without taking action. Go to “Print Report” and print simulation reports individually.

The control unit does not turn on.
The batteries in the control unit could be low. Change the batteries and try the control unit again. No data is lost.

Why are the batteries in my control unit dead when it was not used for a month?
Normal control unit battery life is 30 to 40 days even if the control unit is NOT in use.  Be sure to remove a battery if the control unit will not be used for more than two weeks.

The control unit stays on the “SEARCHING” screen and nothing seems to be happening.
Baby may not be in the control unit’s communication range. The best communication areas on Baby are on its upper chest and lower belly region. Hold the control unit two inches from either Baby’s chest or diaper area and hold it steady for five seconds. Do not wave the control unit around Baby. If the “SEARCHING” screen remains, remove one battery from Baby, wait 15 seconds and replace the battery. Point the control unit at Baby, and if there is no response, check the battery levels of both the control unit and Baby. 

Make sure to keep all RealCare® Baby II infant simulators at least 6 inches apart. If Babies are too close together, this may cause improper data transfer or a delay in data transfer.

How much simulation data can the control unit store?
The control unit will store data for up to 30 Babies. You cannot manually delete stored information from the control unit. After data for 30 Babies has been stored in the control unit, the oldest viewed simulations will automatically be deleted with each new simulation that is downloaded. 

NOTE: Be sure to view any simulations in the control unit that show NEW next to their name. Any NEW reports will remain at the top of the report screen, and all previously viewed reports will fall below the NEW reports. The viewed reports are the first to be deleted. 

Can I start Baby without a control unit?
If you have RealCare® Baby II-plus and Control Center software, you can start Baby using the software.

RealCare® Baby II has an emergency start/stop button and can be started that way. The current simulation data stored in Baby will be lost. To start Baby, use the battery cover key to open Baby’s battery cover. Remove one battery. Replace the battery. Baby will chime. Within 30 seconds, use a straightened paper clip to quickly and gently press and hold the Emergency Start/Stop button until Baby chimes three times. Baby will coo and the simulation will begin. There will be no quiet times and Baby follows schedules 1-15 in numerical order. Baby will recognize the IDs that you have previously configured.
Replace the battery cover and lock it.

I lost the control unit. Can I use a different control unit to retrieve data or end a simulation?
Yes. Any RealCare® Baby II control unit will communicate with Baby. You may also use Control Center software.

Can I program a RealCare® Baby II-plus with the Original RealCare® Baby Control Unit?
No.

The control unit is not in English.
Turn the control unit off, then back on. This will bring you to the Main Menu.

1. Scroll down to the last option on the screen and press the right arrow.
2. Again, scroll down to the last option on the screen and press the right arrow.
3. Scroll up to the first option (English) and press the right arrow.

Is the control unit broken when the screen looks like this?

	Click picture for a larger view

No. You or someone else accidentally selected Japanese for the control unit’s display language.

Turn the control unit off, then back on. This will bring you to the Main Menu.

1. Scroll down to the last option on the screen and press the right arrow.
2. Again, scroll down to the last option on the screen and press the right arrow.
3. Scroll up to the first option (English) and press the right arrow.

Do I have to reset the control unit clock for daylight savings time?
Yes. To reset the clock, select Control Unit from the Main Menu, and then choose Set Clock. Press the up and down arrows to change the time.

Do I have to reset the control unit clock for leap years?
No. The control unit is designed to take leap years into account.

What is the USB connector on my control unit for?
When using RealCare® Student Reports™ software, simulation data can be downloaded from the control unit to a desktop computer for additional grading and printing options. Call your Product Consultant for details.

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